Dubai Municipality announced that it has reached its target of paperless transactions within the Dubai Paperless Transaction Strategy by reducing the number of visitors to its service centres by 80%.
“The decrease in the number of Dubai Municipality visitors comes from our commitment to the Dubai Paperless Transaction Strategy under the Smart Dubai initiative,” said Dawoud Al Hajri, Director General of Dubai Municipality. “These efforts will continue to achieve the highest standards of government performance through the introduction of innovative applications and the adoption of artificial intelligence techniques that help the Municipality’s customers to complete the services without visiting the Municipality.”
Al Hajri said all the centres of Dubai Municipality will turn into smart centres and all transactions will be paperless. “Our goal is to achieve full digital transformation by 2021,” he explained.
As a result of the increase in the adoption of digital solutions, the Municipality announced the closure of 25 counters that provide services in its service centres in Al Twar, Al Manara, and Al Kifaf.