A key challenge in modern public transport systems around the world is the burden of overcrowding in stations, terminals and the vehicles themselves. Safety is, of course, the most crucial concern, but crowd behaviours can also have a vital impact on operations such as irregularities, delays, and affecting the whole attractiveness of the public transport system.
An example of effective crowd control solutions in transport systems can be seen in how Serco Middle East, an international service company specialising in the delivery of essential public services, supports Dubai Metro. Serco’s Middle East (ME) Division continued to oversee the provision of world-class services to Dubai’s public transport sector throughout Eid Al Adha 2019 via supporting the Roads and Transport Authority’s (RTA) integrated transportation modes by catering to more than 1.3 million passengers on the Dubai Metro.
The high confidence that the RTA has placed in Serco to deliver a world-class level of safety, operational performance and customer service was reflected in March 2019 when the organisation signed a contract with Serco extending the operation and maintenance of the Dubai Metro to 2021.